Contacts

Primary contact channel

Users can contact the Service support team via Telegram @pay_42. This channel is used for pre-purchase consultations, registration issues, payment checks, updates on the delivery of digital goods and dispute resolution.

What we can help with

Support handles enquiries about the website, account registration, signing in, displayed balances, top-ups, credits, API key delivery, access restrictions, digital goods and errors when using the Service.

Support also handles questions about the refund policy, goods not delivered within the specified period, goods that are faulty due to the store, and requests to clarify the terms of service and privacy policy.

How enquiries are handled

In the first message, Users should briefly describe the issue and include as many useful details as possible: account username, payment date and amount, payment method, error description, screenshots or other supporting materials, if available.

A precise description helps the Service check the order status, delivery of digital goods, dashboard access and the circumstances of a dispute. Support may request additional information for verification.