TokenGrand Documents
Refund policy
Version dated 8 November 2026
1. When to contact us
Contact us about mistaken or duplicate payments, unconfirmed credits, incorrect deductions, confirmed failures, undelivered paid services and other cases covered by law.
We recommend reporting an issue within 24 hours to speed up verification. This is a recommendation, not a deadline that removes refund rights. Mandatory time limits are determined by law.
2. How refunds are reviewed
Reviews consider transaction status, credited and used volume, unused balance, technical circumstances and applicable law. Granting access alone is not an unconditional reason to refuse a refund.
Confirmed actual expenses and delivered services are considered only where permitted by law. Free promo codes and bonuses are not paid funds; this does not limit rights concerning paid services.
3. Information to include
Contact Telegram @pay_42. Include the account username or ID, payment date, amount and method, payment ID if available and the issue. For API errors, include the model, time and request ID.
Provide payment confirmation if needed. Do not send passwords, full API keys, CVV or full card numbers.
4. Refund methods and timing
Support verifies the information and communicates the outcome. Refunds use an available lawful method, usually the original payment method, subject to provider requirements. If unavailable, a method is agreed with the User.
Applicable law determines the deadline. Bank and provider rules do not override mandatory deadlines or consumer rights. The bank may take additional time to display a refund.
5. Application of the rules
These rules apply together with the TokenGrand terms. For Stars payments and refunds, contact @pay_42 or send /paysupport to the bot. Support also handles promo code, credit and deduction enquiries.
Contacting support does not limit lawful remedies. Changes to these rules do not remove existing mandatory rights.
Questions about this document: @pay_42 ↗